Privacy Policy

At The Randev Hotel & Resorts, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or interact with our services.

1. Information We Collect

We may collect the following information when you use our website or services:

  • Name and contact details, including phone number and email address
  • Address and identification details where required for hotel check-in
  • Booking and stay information
  • Payment and transaction details
  • Special requests or preferences provided by you
  • Information submitted through contact, enquiry, or feedback forms
  • Website usage information, including IP address, browser type, device information, and cookies

2. How We Use Your Information

We may use your information to:

  • Process and manage room reservations
  • Confirm bookings and communicate booking-related information
  • Provide hotel accommodation and related services
  • Respond to enquiries, requests, and feedback
  • Process payments and maintain transaction records
  • Improve our website, facilities, and guest experience
  • Send promotional or marketing communications where permitted and, where required, with your consent
  • Comply with applicable legal and regulatory requirements
  • Prevent fraud, misuse, or unauthorized access

3. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.

You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers when necessary to provide our services, such as:

  • Payment processors
  • Booking and reservation service providers
  • Website hosting and technology providers
  • Communication and customer-support providers
  • Government or regulatory authorities when legally required

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

5. Payment Information

Payments made through our website may be processed by third-party payment service providers. We may not directly store complete payment card details on our servers. Payment information is handled according to the applicable provider’s security and privacy practices.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information where legally permissible
  • Withdraw consent for certain communications
  • Opt out of promotional communications

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including booking platforms, payment services, maps, or social media platforms. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws. Any updated policy will be published on this page with a revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Randev Hotel & Resorts
Address: NH 9, opposite GMS college, rajabpur uttar pradesh 244236
Phone: 8679775430
Email: therandevhotelandresorts@gmail.com
Website: therandevhotel.com