Cancellation & Refund Policy

At The Randev Hotel & Resort, we understand that travel plans can change. Our cancellation policy is designed to provide clarity and ensure a smooth booking experience for our guests.

1. Room Booking Cancellation

• Cancellations made 7 days or more before the scheduled check-in date will be eligible for a full refund, subject to applicable payment gateway or processing charges.
• Cancellations made within 7 days of the check-in date may be subject to cancellation charges as per the booking terms.
• Cancellations made within 24 hours of check-in may be charged up to 100% of the booking amount.
• No-show bookings will be treated as cancellations and may be charged 100% of the booking amount.

2. Non-Refundable Bookings

Bookings made under non-refundable rates, special promotional offers, discounted packages, or special event rates cannot be cancelled or refunded unless otherwise specified at the time of booking.

3. Modification of Bookings

Requests to change the check-in/check-out dates, room category, or other booking details are subject to availability and the applicable rate and cancellation conditions.

Any additional charges arising from a change in booking dates or room category will be payable by the guest.

4. Early Check-Out

If a guest checks out before the originally confirmed departure date, the hotel may charge for the remaining nights, depending on the applicable booking terms.

5. Group & Event Bookings

Cancellation and refund terms for group bookings, weddings, conferences, corporate bookings, or special events may differ from the standard room cancellation policy. Specific terms will be communicated at the time of booking.

6. Bookings Through Third-Party Platforms

Bookings made through online travel agencies or other third-party platforms are subject to the cancellation and refund policies displayed by the respective platform at the time of booking.

7. Refund Processing

Approved refunds will be processed to the original payment method, wherever applicable. Refund processing time may depend on the payment gateway or banking institution.

8. Cancellation Request

Cancellation requests should be made through the official booking channel or by contacting The Randev Hotel & Resort directly. Guests are advised to retain the cancellation confirmation for their records.

9. Policy Changes

The Randev Hotel & Resort reserves the right to modify this Cancellation & Refund Policy from time to time. The policy applicable at the time of booking will generally govern the reservation, unless otherwise required by applicable law.

10. Contact Us

For cancellation, modification, or refund-related queries, please contact:

The Randev Hotel & Resort
Phone: 8679775430
Email: therandevhotelandresorts@gmail.com
Address: NH 9, opposite GMS college, rajabpur uttar pradesh 244236

Please check the specific cancellation conditions displayed at the time of booking, as certain room rates, promotional offers, peak-season dates, and special packages may have different terms.