Terms & Conditions

Welcome to The Randev Hotel & Resort. By accessing our website or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a reservation or using our website.

1. General

These Terms & Conditions apply to all visitors, guests, customers, and users of The Randev Hotel & Resort website and services.

The hotel reserves the right to modify these terms at any time. Updated terms will be published on this website and will become effective upon publication.

2. Room Reservations

  • Room bookings are subject to availability and confirmation by the hotel.
  • The guest must provide accurate and complete information while making a reservation.
  • A valid identification document may be required at the time of check-in.
  • The hotel reserves the right to refuse or cancel a reservation where incorrect, incomplete, or misleading information has been provided.
  • The room rate applicable to a booking will be the rate displayed or communicated at the time of confirmation.

3. Check-In & Check-Out

  • Check-in: 2:00 P.M
  • Check-out: 11:00 A.M

Early check-in and late check-out are subject to availability and may attract additional charges.

Guests may be required to present a valid government-issued photo ID at check-in.

4. Payment

  • Payment must be made according to the terms specified at the time of booking.
  • Advance payment or a deposit may be required for certain reservations, packages, or events.
  • Additional charges incurred during the stay must be settled before departure.
  • The hotel may use third-party payment gateways to process online payments.

5. Cancellation & Refunds

Cancellation and refund requests are governed by the hotel’s Cancellation & Refund Policy applicable to the particular booking.

Certain promotional, non-refundable, group, event, or special-rate bookings may have different cancellation conditions.

6. Guest Responsibilities

Guests are expected to:

  • Provide accurate information during booking and check-in.
  • Maintain appropriate conduct within the hotel premises.
  • Respect hotel property, staff, and other guests.
  • Follow applicable hotel rules and safety instructions.
  • Be responsible for any damage caused to hotel property due to negligence, misuse, or intentional acts.

The hotel reserves the right to recover reasonable costs for damage or loss caused by a guest.

7. Hotel Property

Guests must not remove hotel property, furnishings, equipment, or other items from the premises without prior permission.

Any loss or damage to hotel property may result in additional charges.

8. Occupancy & Visitors

Room occupancy must not exceed the maximum capacity specified for the booked room category.

Visitors may be permitted subject to hotel policies, security requirements, and applicable laws. The hotel reserves the right to restrict visitor access where necessary.

9. Children & Extra Guests

Children and additional guests are subject to the hotel’s applicable occupancy, pricing, and identification policies.

Extra beds, mattresses, or other arrangements are subject to availability and may incur additional charges.

10. Banquet & Event Bookings

Banquet halls, event spaces, conferences, weddings, and other functions are subject to separate booking terms.

The following may be applicable depending on the event:

  • Advance booking amount
  • Minimum guest requirement
  • Food and beverage arrangements
  • Decoration and setup charges
  • Cancellation charges
  • Additional service or overtime charges

Specific terms will be communicated and agreed upon at the time of booking.

11. Restaurant & Food Services

Restaurant and food services are subject to availability and applicable hotel policies.

Outside food, beverages, or catering may be restricted depending on the nature of the service or event.

12. Hotel Facilities

Use of swimming pools, fitness facilities, recreational areas, parking, or other hotel amenities may be subject to specific rules, timings, availability, and safety requirements.

Guests are responsible for following all posted safety instructions.

13. Personal Belongings

Guests are responsible for their personal belongings during their stay.

The hotel will take reasonable measures to maintain security but shall not be responsible for loss or damage to personal belongings except where required under applicable law.

Guests are advised to use available safety facilities for valuables.

14. Website Information

We make reasonable efforts to ensure that the information, room descriptions, photographs, facilities, prices, and other content displayed on our website are accurate.

However, photographs and descriptions are intended for general representation, and actual room layouts, furnishings, décor, or facilities may vary.

The hotel reserves the right to correct errors, update information, or modify facilities and services when necessary.

15. Third-Party Links & Services

Our website may contain links to third-party websites or services, including online travel agencies, payment gateways, maps, social media platforms, and other service providers.

The Randev Hotel & Resort is not responsible for the content, availability, security, or privacy practices of third-party websites.

16. Website Use

Users agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Introduce viruses, malware, or other harmful material.
  • Use the website in a manner that may disrupt its operation.

17. Intellectual Property

All content appearing on this website, including logos, photographs, text, graphics, designs, trademarks, and other materials, is owned by or licensed to The Randev Hotel & Resort, unless otherwise stated.

Unauthorized reproduction, modification, distribution, or commercial use is prohibited.

18. Force Majeure

The hotel shall not be held responsible for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, pandemics, strikes, civil disturbances, power failures, or other unforeseen events.

19. Limitation of Liability

To the extent permitted by applicable law, The Randev Hotel & Resort shall not be liable for indirect, incidental, or consequential losses arising from the use of the website or hotel services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

20. Privacy

The collection and use of personal information are governed by our Privacy Policy. By using our website and services, you acknowledge that you have read and understood the applicable privacy practices.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the location of The Randev Hotel & Resort, unless otherwise required by applicable law.

22. Contact Us

For questions regarding these Terms & Conditions, bookings, or hotel services, please contact us:

The Randev Hotel & Resort
Address: NH 9, opposite GMS college, rajabpur uttar pradesh 244236
Phone: 8679775430
Email: therandevhotelandresorts@gmail.com
Website: therandevhotel.com

By using this website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.